01 · Workflow diagnosis
Workflow diagnosis and redesign prioritization
Identify where expert operations stall, loop, or escalate without clear ownership.
Problems solved
- Unclear handoffs across teams
- Rework caused by missing inputs
What we implement
- Current-state workflow maps
- Bottleneck and exception tracing
Deliverables
- Workflow diagnosis pack
- Prioritized intervention backlog
How success is evaluated
- Throughput visibility by stage
- Reduced avoidable rework patterns